The Kiplinger Readers’ Choice Awards 2024 have unveiled the top auto insurance companies, as voted by the Kiplinger community. This annual event celebrates the best in personal finance products and services, providing valuable insights into consumer preferences and experiences.
Key Takeaways
- Erie Insurance emerged as the overall winner for its competitive rates, claims experience, and high recommendation rate.
- USAA and NJM Insurance Group also received high praise for their competitive rates and customer service.
- Amica was noted for its excellent claims experience.
About the Kiplinger Readers’ Choice Awards
The Kiplinger Readers’ Choice Awards aim to recognize and celebrate the best products and services in the personal finance arena. The survey results offer valuable insight into which providers excel in everyday interactions and experiences. Categories include credit cards, banks, brokers, insurers, tax software, and financial apps.
Auto Insurance Category Highlights
Erie Insurance
Outstanding for:
- Competitive rates
- Claims experience
- Most recommended
Readers have consistently praised Erie Insurance for its exceptional service. One reader mentioned, "Hands down the best auto insurance company I’ve dealt with." Another highlighted Erie’s Rate Lock feature, which keeps premiums steady unless there are significant changes like adding a vehicle or driver.
Other notable features include First Accident Forgiveness and deductible reductions for consecutive claim-free years. Erie serves 12 states, mostly in the Midwest and the South, as well as Washington, D.C.
USAA
Outstanding for:
- Competitive rates
- Claims experience
- Most recommended
USAA received high marks for its superb customer service and simple claims handling. One reader stated, "I would never consider anyone else for insurance." The company is also noted for its affordable rates, with one respondent saying, "No other company has been able to come close."
NJM Insurance Group
Outstanding for:
- Competitive rates
- Most recommended
NJM Insurance Group is available to residents of Connecticut, Maryland, New Jersey, Ohio, and Pennsylvania. Readers appreciate its quality customer service and affordable premiums. One reader commented, "Rates are as fair as they can be in New Jersey," while another praised the responsive claims service.
NJM offers various discounts, including savings for bundling other insurance products or insuring multiple cars. Students with good grades may also qualify for discounts.
Amica
Outstanding for:
- Claims experience
Amica serves customers across the continental U.S. Readers highlighted its fair and friendly claims processing. One long-term customer remarked, "I used Amica for 48 years and have found their claims service to be excellent."
Amica offers savings on auto premiums through bundling home and auto insurance plans or by maintaining a long-term relationship with the insurer.
Other Categories in the Kiplinger Readers’ Choice Awards
- Wealth Managers
- Donor Advised Funds
- Cash Back Credit Cards
- Travel Rewards Credit Cards
- Hotel Rewards Credit Card Programs
- Airline Rewards Credit Card Programs
- National Banks
- Full-Service Brokers
- Tax Software
- Homeowners Insurance Companies
- Peer-to-Peer Payment Services
The Kiplinger Readers’ Choice Awards provide a comprehensive guide to the best financial products and services, helping consumers make informed decisions in their personal finance journeys.
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