The recent dispute between DirecTV and Disney has led to a blackout of several popular channels, affecting around 11 million customers. As negotiations continue, DirecTV is offering a $20 credit to eligible subscribers. Here’s how you can claim it.
Key Takeaways
- DirecTV and Disney are in a dispute over a new distribution deal.
- The blackout affects ESPN, ABC, and other Disney-owned channels.
- DirecTV is offering a $20 credit to eligible customers.
The Dispute
The clash between DirecTV, the third-largest pay TV provider in the U.S., and Disney, a media giant, escalated last weekend. The companies failed to agree on the terms of a new distribution deal for Disney-owned content, leading to a blackout of channels like ESPN and ABC. This disruption occurred part-way through the US Open tennis tournament and just as the NFL and college football seasons were starting.
Impact on Customers
The blackout affects approximately 11 million DirecTV customers. Channels that have gone dark include all ESPN network channels, ABC-owned stations, Freeform, FX, and National Geographic. The duration of the blackout is currently unknown, but a similar dispute between Disney and Charter Communications last year lasted 12 days.
How to Claim Your $20 Credit
DirecTV is offering a $20 credit to affected customers, but it’s not automatic. You need to apply for it online. Here’s how:
- Visit TVPromise.com: Go to the website and select your TV service from the drop-down menu. Enter your zip code.
- Check for Service Disruption: Click the “Search” button to see if there’s a service disruption in your area. If there is, you’ll be eligible for the credit.
- Initiate the Credit: If you qualify, go to the “Explore bill credits” section and select the appropriate button to initiate the $20 credit.
DirecTV advises that blackout credits can take up to two billing cycles to appear on your bill. If you already have a pending blackout credit, you’ll need to wait for the next billing cycle to request a new one.
Statements from Both Sides
Both companies are blaming each other for the stalemate. Disney claims the blackout is due to DirecTV’s refusal to agree to a fair, marketplace-based deal. On the other hand, DirecTV states that channel owners sometimes turn off their channels as a bargaining tactic when contracts expire.
Conclusion
While the dispute between DirecTV and Disney continues, affected customers should take advantage of the $20 credit offer. Follow the simple steps outlined above to claim your credit and mitigate the inconvenience caused by the blackout.
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